{"xsrfToken":"a2dd6ccc-86ff-42e6-ab6d-3b6438e53dfe_42c2d4ca4af904c3cf421c02bf8e9a839d703483_lout","branding":{"id":"2","key":"b2","name":"BASCS Middle IT Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005c9c","headerLinkHoverBGColor":"#005c9c","headerBadgeColor":"#005c9c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cb159593-3818-4f38-96de-fea161515edb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTlhNTU1My03NTM0LTRlYTQtOTFhMi0xYTY2ZjQ4NTM4OWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiMTU5NTkzLTM4MTgtNGYzOC05NmRlLWZlYTE2MTUxNWVkYiI6WyJyZWFkIl19LCJleHAiOjE2ODU1NzMyNjEsIm5iZiI6MTY4NTU3MjY2MX0._arooeMgRdHcCG6k0bEu9hCNje5jGzYgNLnRKRlX0sc&client=d59a5553-7534-4ea4-91a2-1a66f485389c&mode=fit","logoId":"cb159593-3818-4f38-96de-fea161515edb","isLogoAvailable":true,"helpCenterTitle":"Welcome to iLearn Schools IT Help Center","sharedPortalName":"iLearn Schools IT Operations","userInitialAnnouncementHeader":"Campuses and Services","userInitialAnnouncementMessageWiki":"<p>Report an issue from the school links below!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to iLearn Schools IT Help Center","sharedPortalName":"iLearn Schools IT Operations","announcementHeader":"Campuses and Services","announcementMessage":"Report an issue from the school links below!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#636060","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"b2","projectId":10009,"serviceDeskId":2,"name":"BASCS Middle IT Support","description":"<p>Welcome! You can raise a BASCS Middle request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"563","name":"Allow website","descriptionHtml":"","callToAction":"Allow website","introHtml":"<p>Please attach the website link</p>","icon":10487,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[156],"key":""},{"id":"564","name":"Block website","descriptionHtml":"","callToAction":"Block website","introHtml":"","icon":10536,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[156],"key":""},{"id":"315","name":"Chromebook Charger Issue","descriptionHtml":"","callToAction":"Chromebook Charger Issue","introHtml":"<p>If you are having chromebook problems, let us know here.</p>","icon":10470,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[13],"key":""},{"id":"368","name":"Chromebook Keyboard Issue","descriptionHtml":"","callToAction":"Chromebook Keyboard Issue","introHtml":"","icon":10470,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[13],"key":""},{"id":"367","name":"Chromebook Screen Issue","descriptionHtml":"","callToAction":"Chromebook Screen Issue","introHtml":"","icon":10470,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[13],"key":""},{"id":"369","name":"Chromebook Sound Issue","descriptionHtml":"","callToAction":"Chromebook Sound Issue","introHtml":"","icon":10470,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[13],"key":""},{"id":"372","name":"Converter Issue","descriptionHtml":"","callToAction":"Converter Issue","introHtml":"","icon":10472,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[103],"key":""},{"id":"41","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having chromebook problems, let us know here.</p>","icon":10470,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[12,13],"key":""},{"id":"375","name":"Door Access Card Issue","descriptionHtml":"","callToAction":"Door Access Card Issue","introHtml":"","icon":10472,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[103],"key":""},{"id":"371","name":"Email Group Access","descriptionHtml":"","callToAction":"Email Group Access","introHtml":"","icon":10492,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[14],"key":""},{"id":"370","name":"Email Group Issue","descriptionHtml":"","callToAction":"Email Group Issue","introHtml":"","icon":10492,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[14],"key":""},{"id":"348","name":"Email Password","descriptionHtml":"","callToAction":"Email Password","introHtml":"","icon":10492,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[14],"key":""},{"id":"35","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[14],"key":""},{"id":"34","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10491,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[12,13,14],"key":""},{"id":"48","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[12],"key":""},{"id":"39","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[12,14],"key":""},{"id":"360","name":"Smartboard Connection Issue","descriptionHtml":"","callToAction":"Smartboard Connection Issue","introHtml":"","icon":10524,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[101],"key":""},{"id":"358","name":"Smartboard Sound Issue","descriptionHtml":"","callToAction":"Smartboard Sound Issue","introHtml":"","icon":10524,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[101],"key":""},{"id":"359","name":"Smartboard Touch Issue","descriptionHtml":"","callToAction":"Smartboard Touch Issue","introHtml":"","icon":10524,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[101],"key":""},{"id":"46","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"43","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"42","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10477,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"50","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"49","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""}],"reqGroups":[{"id":101,"name":"Smartboard Issues"},{"id":13,"name":"Chromebook Issues"},{"id":103,"name":"Hardware Issues"},{"id":14,"name":"Logins and Accounts"},{"id":12,"name":"Common Requests"},{"id":156,"name":"Website Request"}],"orderMapping":{"156":[564,563],"13":[369,368,367,315,41,34],"103":[375,372],"14":[371,370,348,39,35,34],"101":[360,359,358],"12":[34,41,48,39],"16":[43,48,50],"15":[42,48,49]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"B2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":34,"projectId":10009,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10491,"iconUrl":"https://ilearnschools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/34","calendarParams":{"firstDay":0,"date":"2023-05-31T18:37:41-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTlhNTU1My03NTM0LTRlYTQtOTFhMi0xYTY2ZjQ4NTM4OWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODU1NzM4NjEsIm5iZiI6MTY4NTU3MjY2MX0.cy5NUjRlOTzhC8jUk4iJo1ehOVTMnW-jgR31tYEibQg","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"d59a5553-7534-4ea4-91a2-1a66f485389c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ilearnschools","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a2dd6ccc-86ff-42e6-ab6d-3b6438e53dfe_42c2d4ca4af904c3cf421c02bf8e9a839d703483_lout","baseUrl":"https://ilearnschools.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d59a5553-7534-4ea4-91a2-1a66f485389c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}